Persistent Billing Issues and Unresponsive Support Leave Manus AI Users Frustrated After Over 72 Hours of Unresolved Technical Glitches
As a dedicated user and paying subscriber of Manus Pro, I feel compelled to share my recent experience to inform others about the challenges I’ve encountered with the platform’s billing and support systems. My intention is to highlight issues that, if unaddressed, could impact other users relying on Manus AI for critical projects.
Unexpected Charges and Ongoing Technical Difficulties
Over the past few days, I’ve been billed multiple times—specifically $41.09, $84.11, and $67.28—accumulating to over $190. Despite these payments, my account remains in a non-functional state. Every attempt to use the AI features results in error messages such as “Error 412: Usage Exhausted” and “USAGE_TOPUP_FAILED,” effectively rendering the service unusable.
Credits Held Hostage and Limited Functionality
Currently, my account holds 4,095 credits, yet I am unable to utilize them due to the persistent errors. I have repeatedly attempted to activate the “Enable automatic recharge” feature, but clicking this button yields no response, further complicating the issue.
Support Experience and Lack of Resolution
In an effort to resolve these problems, I have submitted over four support tickets and engaged with multiple support agents, including HW_ice, Mars, and Xiao. Regrettably, each correspondence resulted in the same response: I was advised to “wait for a human agent.” However, despite waiting, no direct support has been provided, nor have the issues been addressed.
Impact on Business Operations
The platform serves as the backbone of a comprehensive financial management system I built for my business. The project has been published and is ready for my team’s use. Currently, progress is halted solely due to billing bugs on Manus’s end that remain uncorrected, hampering operational workflows.
Final Thoughts and Recommendations
It has now been over 72 hours without resolution, multiple payments have been made, and my account remains compromised. This experience raises serious concerns about Manus AI’s billing reliability and customer support responsiveness.
Call for Transparency and Improvement
If you are contemplating integrating Manus AI into your critical projects, proceed with caution. The platform’s current billing system appears unreliable, and support responsiveness leaves much to be desired.
Community Inquiry
Has anyone else encountered similar issues? I would appreciate hearing about your experiences and any strategies you employed to achieve resolution. Sharing these insights could be instrumental for fellow users navigating comparable challenges.
In summary, reliability and timely support are vital for enterprise-level tools. My hope is that Manus AI addresses these systemic issues promptly, restoring confidence for users who rely on its platform for essential business functions.
